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FAQ
Have Questions? We have answers. Can’t find the answer you are looking for? Contact us!
Delivery
How do you ship my order?
All orders are delivered by our highly trained, friendly, and knowledgable staff. Each order is hand picked, then delivered to you by a member of our team. Our team will do thier best to follow any delivery instructions you provide. Please feel free to reach out to our customer care to if you have a special request or need more information about our delivery process.
We never provide your information to any third party delviery companies.
How much does shipping cost?
Delivery directly to your door is always FREE with GREENDASH
Do I need to show ID at the door?
Yes, we verify your ID at the door. This is to ensure that we are delivering to the right person. ID must be government issued and be the same name as the order.
How long does delivery take?
Delivery usually takes 30 – 60 minutes. All orders have a 60 minute guarantee!
My order took longer than 60 minutes!
We are so sorry that your delivery took longer than expected. We work very hard to ensure that our orders are delivered on time. Sometimes we make mistakes or get lost.
If we do, we will make it right. 2 FREE joints should have been added to your order.
Have additional questions or comments about your delivery time? Reach out!
Can I track my delivery?
YES! As soon as your order is packed, our automated system will send you a text with a link you can use to track your order. This tracking is live and you can see exactly where your driver is!
Didn’t get your tracking link, or tracking isn’t working? Reach out to our team.
What are your delivery hours.
Orders are delivered between 11am and 11pm.
Payment
What payment methods do you accept.
We accept Cash on Delivery, Interac E-Transfer.
Paying for your order is easy via Interac E-Transfer. You will receive payment details after placing your order.
You can learn more about Interac E-Transfer here:
My payment was accepted by my order is still on hold?
Please reach out to us if you believe there is a problem with your payment or order status. Our dedicated support team will look into your order.
How long does it take to accept my payment?
Payments are accepted within 1-4 hours.Sometimes e-transfers can take some time to go through. If you feel there is a problem with your order or payment please don’t hesitate to contact us. In the evenings and on weekends payments may take longer to be accepted, if you have any questions, please contact our customer support team.
Accounts
Do I need an Account?
No account is required to place an order. You can choose to create an account at checkout in order to easily review your past orders.
How old do I have to be to place an order?
To place an order on Stoni we require that you are at least 19 years old.
I can't remember my password!
Don’t worry, you can reset it at the log in page, or by clicking here.
Your Order
Something is wrong with my order!
We are so sorry that there appears to be a problem with your order. We are here to help! Reach out to our customer care team and we will make it right!
Why is my order on hold?
When an order is placed it is put on hold until we receive the payment for that order. Once the payment is received your order will automatically be marked as processing. Once in processing our warehouse team will pack and ship your order right away.
If you have payed but your order is still on hold, please reach out to our customer care team.